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Privacy Policy

Active as of December 01, 2024

Rockwood Medical Writing Agency (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website or use our services.

 

 

1. Who We Are

 

Rockwood Medical Writing Agency is a global provider of medical writing and scientific communications services for the healthcare, diagnostics, and biotechnology sectors. We operate from the UK and the US, serving clients worldwide.

 

 

2. Information We Collect

 

We may collect and process the following personal data:

 

  • Contact Information: Name, email address, phone number, organisation name, job title

  • Project Information: Documents, clinical data, or background materials provided as part of client engagements

  • Website Usage Data: IP address, browser type, pages visited, and other analytics via cookies

  • Communication Data: Correspondence, proposals, invoices, and contracts

 

We do not collect special categories of personal data (e.g. health information, unless explicitly provided as part of project content) or data from minors.

 

 

3. How We Use Your Information

 

We use your information to:

 

  • Respond to inquiries and provide quotations

  • Deliver contracted medical writing and consultancy services

  • Maintain client communication and project management

  • Comply with legal or regulatory obligations

  • Improve website performance and user experience

 

We only use your personal data where lawful and necessary, under one or more of the following legal bases: your consent, the performance of a contract, a legal obligation, or our legitimate interests.

 

 

4. Sharing of Data

 

We do not sell, rent, or trade your personal data. We may share it only with:

 

  • Trusted service providers (e.g. secure cloud storage, accounting, or communications platforms)

  • Legal authorities where required by law or to protect our legal rights

  • Freelancers or subcontractors, under strict confidentiality and data protection agreements, where required for project delivery

 

All third parties are required to process your data in accordance with applicable data protection laws.

 

 

5. International Data Transfers

 

As a global agency, your data may be transferred to and processed in countries outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

 

 

6. Data Retention

 

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, client data is retained for 6 years unless a longer retention is required.

 

 

7. Your Rights

 

Under data protection laws (including UK/EU GDPR), you have the right to:

 

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request erasure (‘right to be forgotten’)

  • Restrict or object to processing

  • Data portability (in applicable cases)

  • Lodge a complaint with a supervisory authority

 

To exercise your rights, please contact us at [Insert contact email].

 

 

8. Cookies and Analytics

 

Our website uses cookies to improve functionality and collect anonymised usage statistics. You can manage cookie settings via your browser. For more details, see our [Cookie Policy] (if applicable).

 

 

9. Security

 

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These include secure hosting, password protection, encryption where appropriate, and staff confidentiality agreements.

 

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

 

11. Contact Us

 

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

 

Rockwood Medical Writing Agency

Email: [Insert email]

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